Privacy Policy
This Privacy Policy explains how DOPAY Financial Solutions Ltd. ("DOBANK", "DOPAY", "we", "our", "us"), a private limited company incorporated in England and Wales under company number 16819845, with registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: info@dobank.co. collects, uses and protects personal data when you interact with our websites, applications and services.
1. Data we collect
Identity and contact data (name, company, email, phone) you submit through forms or onboarding.
Business and KYB/KYC data (incorporation documents, UBO information, identification documents) required to verify legal entities and individuals.
Transaction data, account activity and device/log data generated when you use our services.
2. How we use it
To provide and operate the services you request.
To comply with regulatory obligations (AML, KYC, sanctions, fraud prevention, tax and accounting laws).
To improve, secure and audit our services, and to communicate service updates.
3. Legal bases
Performance of a contract, legal obligation, legitimate interests (security, fraud prevention, product improvement) and consent where required.
4. Sharing
We share data with regulated banking, card-issuing and payment partners; identity-verification, sanctions-screening and fraud-prevention providers; hosting and infrastructure providers; and competent authorities when legally required.
5. International transfers
Where data is transferred outside your jurisdiction, we rely on appropriate safeguards (e.g. UK/EU Standard Contractual Clauses or equivalent).
6. Retention
We retain personal data for as long as needed to provide the service and to comply with legal obligations (typically up to the periods set by AML/KYC and accounting law in the relevant jurisdiction).
7. Your rights
Subject to applicable law you may request access, rectification, erasure, restriction, portability and objection. Contact info@dobank.co.
8. Security
We apply organisational and technical measures appropriate to the sensitivity of the data, including encryption in transit, access controls and audit logging.
9. Contact and complaints
Contact info@dobank.co for privacy queries. You may also lodge a complaint with your local supervisory authority.