Complaints Policy
DOPAY Financial Solutions Ltd. ("DOBANK", "DOPAY", "we", "our", "us"), a private limited company incorporated in England and Wales under company number 16819845, with registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: info@dobank.co. takes complaints seriously and aims to resolve them fairly and promptly.
How to complain
Email info@dobank.co with the subject 'Complaint' and include your contact details, account reference and a description of the issue.
Acknowledgement & timeline
We will acknowledge promptly and aim to provide a substantive response within applicable regulatory timeframes (typically 15 business days, extended to up to 35 business days in exceptional cases).
Escalation
If you remain dissatisfied you may have rights to escalate to the relevant ombudsman or regulator in your jurisdiction.